Shenzhen SOSEN Innovation Technology Co., Ltd.

This warranty policy outlines the terms and conditions under which Shenzhen SOSEN Innovation Technology Co., Ltd. (hereinafter referred to as "SOSEN") provides a limited warranty for its products (the “Products”). By making a claim under this warranty, the Claimant agrees to the terms and conditions set forth herein.

A. Limited Warrant Coverage

SOSEN warrants that its Products will be free from defects in materials and workmanship under normal use during the warranty period defined in Section C below. This warranty is subject to the conditions and exclusions stated in this document and may provide additional rights beyond those granted by local law. However, it should not be interpreted as limiting any statutory rights that the customer may have.

This limited warranty applies to products sold on or after [Warranty Start Date], unless otherwise agreed upon in writing by SOSEN. Products sold before this date will be governed by the original warranty terms provided at the time of sale.

1. Customer Eligibility: A “Customer” is any individual or entity that purchased the Products:

  - Directly from SOSEN, or

  - Through an authorized reseller that acquired the Products directly from SOSEN without any modifications.

2. Warranty Holder: The “Warranty Holder” can be either:

  - The original Customer, or

  - A subsequent owner of the Product, provided that the warranty transfer process outlined in Section F has been properly followed.

3. Claimant: A “Claimant” is either:

  - The Warrant Holder, or

  - A third party authorized by the Warranty Holder to submit a claim on their behalf.

Claims must be submitted within the warranty period specified in Section C.

The warranty period begins on the date the Product is sold to the Customer, or, if applicable, on the earlier of:

- The date when the Product is commissioned for use, or

- Six (6) months after the Product is dispatched from SOSEN’s manufacturing facility.

The duration of the warranty is specified in Table 1 below. The warranty period may be extended as per SOSEN’s policies or through a written agreement between SOSEN and the Warranty Holder. The warranty period for any repaired or replaced Product will be the longer of:

- The remaining warranty period of the original Product, or

- Three (3) months from the date of repair or replacement.

To make a claim, the Claimant must promptly notify SOSEN in writing upon identifying a defect. The notification must include:

- A detailed description of the defect,

- A completed Warranty Claim Form (available on the SOSEN website),

- The Product model and serial number,

- A copy of the purchase invoice, and

- A copy of the installation report or certificate.

SOSEN will evaluate the claim and determine whether the defect is covered under this warranty. If the defect is covered, SOSEN may, at its discretion:

- Provide a replacement Product,

- Arrange for a repair by an authorized service provider, or

- Request that the Product be returned to SOSEN for repair or replacement.

SOSEN reserves the right to use refurbished or equivalent Products for replacements and to determine the appropriate method of service based on the specific circumstances.

This warranty does not cover damages or defects resulting from:

- Improper installation, handling, or maintenance,

- Use of unauthorized parts or accessories,

- External events such as power surges, natural disasters, or accidents,

- Normal wear and tear,

- Modifications or repairs made by unauthorized personnel,

- Failure to comply with the Product's operating instructions.

SOSEN will not be liable for any indirect or consequential damages, including but not limited to loss of profits or revenue.

The warranty may be transferred to a new owner by providing written notice to SOSEN and obtaining approval. The transfer will only be valid for the remaining duration of the original warranty period.

By requesting warranty service, the Warranty Holder consents to SOSEN's collection and processing of data necessary for diagnosing and repairing the Product. The warranty holder is responsible for ensuring that any personal or confidential data is removed from the Product before returning it to SOSEN. SOSEN will not be liable for any loss or unauthorized access to data that occurs during the warranty service process.

Version: SOSEN-20240815-EN

All rights reserved by Shenzhen SOSEN Innovation Technology Co., Ltd. This document is subject to change without prior notice.