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Frequently Asked Questions
Products
Business
Delivery
Customization
After-Sales Service
About SOSEN Innovation
1
Is SOSEN Innovation a manufacturer?
Yes. SOSEN Innovation is a manufacturer. We are manufacturing in Shenzhen and Zhongshan now. And we are building a bigger new energy factory in Zhongshan which scale will be several buildings.
Products
1
Does SOSEN provide instructions?
All our products come with comprehensive user manuals.
2
What certifications has SOSEN obtained?
SOSEN's product markets primarily encompass Europe, Australia, and Japan. Our certifications include UN38.3, MSDS, TUV (UL2743), FCC, PSE, MIC, CE, RoHS, and more. All certifications comply with local sales requirements.
3
Can spare parts be purchased exclusively from SOSEN?
We offer spare parts sales to accommodate customizations for our customers. For detailed information, please consult our sales team.
Business
1
What is the minimum order quantity for the product?
Please reach out to our sales team for further details.
2
Can I get samples before placing an order?
Yes, we can provide samples for your inspection. In fact, we always recommend obtaining samples for approval prior to initiating production. We believe this practice ensures alignment and helps prevent misunderstandings.
3
Do you work with startups?
We are delighted to collaborate with startups. Given our industry expertise and extensive project experience, the new energy products sector remains largely untapped, presenting significant growth opportunities for companies entering this space. In fact, we have assisted numerous companies in achieving considerable success in their respective local markets.
Delivery
1
What is the average delivery time?
For small packages shipped from China via express delivery, the average delivery time is approximately 12 days. For large batch shipments sent from China by sea, the average delivery time is about 45 days. For small packages dispatched from our overseas warehouses in the United States, Canada, or Europe via express delivery, the average delivery time ranges from 2 to 7 days.
2
Where are the goods shipped from?
We can dispatch goods from either China or our overseas warehouses located in the USA, Canada, or Europe.
3
How can I track my orders?
If your order is shipped from China or our overseas warehouses in the United States, Canada, or the European Union via express delivery, you will receive a tracking number on the day of dispatch to track your delivery on the carrier's website. If shipped from China, our specialists will provide updates on the logistics status for you.
4
Do I have to pay customs duties on my order?
You may be subject to taxes based on the regulations of the country or region in which you reside. Customs duty refers to tariffs or taxes imposed on goods when they cross international borders. The objective of Customs Duty is to safeguard each country's economy, residents, jobs, environment, etc., by regulating the inflow and outflow of goods, particularly restricted and prohibited items.
Customization
1
What information do I need to provide for customization services?
If you wish to incorporate your own logo onto the product, please send us the vector diagram of the logo along with its designated placement. For color customization, kindly provide the Pantone color number. Should you require changes to packaging or instructions, please furnish relevant design documents or authorize us to design them on your behalf. For specific inquiries, our sales team will provide tailored guidance.
2
Can I request modifications during the manufacturing process?
The feasibility of changes during production depends on the current stage of production and the nature of the modifications. If adjustments are necessary, please notify us promptly with details of the desired changes. If feasible, kindly follow up with an email for formal confirmation.
3
Is it possible to customize the packaging and box method?
Subject to meeting the Minimum Order Quantity (MOQ), we can accommodate your request for related services.
After-Sales Service
1
What does the warranty cover?
It covers the damage caused by the design and quality of the product, as well as the product itself, but does not involve man-made or malicious damage.
2
What's not covered under warranty?
Damage caused by not following the safe operation procedures, man-made damage, disassembly of the product by yourslef, etc.
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Customer service
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